popia notice

1. Your Privacy Matters

WHP Energy Solutions respects your right to privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

We collect and process personal information to deliver reliable, tailored energy solutions and a seamless customer experience.

2. What Personal Information We Collect

We may collect:

• Contact details (name, email, phone number)
• Company and role information
• Property and energy usage data
• Billing or consumption data
• Any information submitted through forms or enquiries

3. Why We Collect Your Information

We process your information to:

• Assess your energy needs
• Provide proposals and savings estimates
• Deliver and maintain energy solutions
• Facilitate funding for zero upfront cost solutions
• Communicate with you
• Meet legal and regulatory obligations

4. Legal Basis for Processing

We process your information based on:

• Your consent
• The need to perform a contract
• Compliance with legal obligations
• Legitimate business interests

5. Sharing Your Information

Your information may be shared with:

• Financing partners (for funded solutions)
• Installation and engineering teams
• Service providers supporting our operations
• Regulatory authorities where required

All third parties are required to protect your information.

6. How We Protect Your Information

We implement appropriate security measures to prevent:

• Unauthorised access
• Loss or misuse of data

Access is limited to authorised personnel only.

7. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing

• Withdraw consent

• Lodge a complaint with the Information Regulator

8. Contact Us

If you have any questions or requests regarding your personal information:

Email: [email protected]

Phone: +27 10 900 5655

9. Updates to This Notice

We may update this POPIA Notice from time to time. The latest version will always be available on our website.